50+ capabilities across 9 functional categories — every one classified honestly as Live, Beta, In Dev, or Planned
Capabilities grouped by what they help you get done—each one tagged honestly with where it stands today.
From the first call to close-out — every status, schedule, and exception captured in one timeline.
Draft, open, assigned, in progress, pending completion, completed, under review, closed—plus on-hold and cancelled.
Status changes, schedule updates, on-site activity, and messages all flow into one chronological view per job.
Define the steps that must be completed and the proof required before a task can be marked done.
Adapt work orders to your workflow without waiting for a release.
Reviews from customers and vendors; sub-status changes capture reason and context.
Every billable cost recorded against the right job, ready for billing and analytics.
Bilateral negotiation, on-site execution, and a readiness check that prevents bad assignments.
Three flexible proposal types with auto-accept rules and reconfirmation reminders that run on their own.
Customers and technicians can counter the time or the rate. Replies come back in the same flow.
Every open job on a map with marker clustering and status filters. Pick the map provider that fits your account—open source or commercial.
One widget that tells your dispatcher exactly what is missing—location, pricing, schedule, custom fields, devices, documents, tasks—before a job goes out.
Technicians check in within range of the site (with dispatcher override). En-route status is tracked.
Pre-defined exception codes capture reality on site, with photo evidence required for the ones that matter.
Publish a work order to the marketplace; qualified technicians are notified instantly in-app and by email; counter-offer with pricing in the same flow.
A ranked shortlist of best-fit technicians—closest, most available, best skill match, strongest track record—right inside the assignment screen.
Filter your roster automatically to only qualified technicians for each work type. Mismatches flagged before confirmation.
Automated SLA tracking that respects your business hours and applies tiered penalties when commitments slip.
Set response and resolution targets, link them to a business-hours calendar and rate card. Project-level overrides cascade as expected.
Calendars per account respect timezones and holidays so SLA math is right.
Background scans catch breaches as they happen, with grace periods and tiered penalties.
A rules engine to auto-reassign, auto-close, or escalate to managers based on breach severity.
Full device lifecycle plus AI-aggregated knowledge from the open web.
Registration, warranty, preventive maintenance, hierarchy, health scoring, parts registry, time logging.
Automatic creation of scheduled work orders against device PM cadences.
Register a device—the platform pulls in manuals, repair guides, parts catalogs, and troubleshooting tips automatically.
Pull device readings and meter data from leading fleet management providers, with secure OAuth. Configurable per account or per customer. More providers coming.
Configurable per project: block work orders from going open until a device is assigned.
Combine device profiles, health scores, and service history to flag equipment likely to fail—before it lets a customer down.
Rate cards and pricing snapshots are live today. Settlement and invoicing are in active development.
Labor, material, and travel rates with configurable margins.
Pricing frozen at job time so what you quoted is what you bill, with margin breakdown.
Append-only cost components ready for billing and analytics.
Automated settlement of visit charges and invoice generation for vendors and customers. Backend in place; the in-platform UI is being built.
Pay vendors and accept customer payments inside the platform. Manual payment tracking exists today.
Turnkey integrations for the most popular tools in each category, on top of the existing automation layer.
Onboard vendors and technicians, manage profiles, and route work—without per-seat fees.
Create, approve, suspend, and reactivate vendors at the operations or platform level.
Email invitations with secure token links, or vendors self-register and request approval.
Address, identity, headcount, and expertise (derived from the technician roster).
A single vendor can serve multiple service-company accounts.
Skills, certifications, availability, location, avatar—all editable by the technician.
Independents can register and engage directly when an account allows it.
On-time rate, first-time-fix rate, SLA compliance, customer satisfaction. All inputs already exist.
A customer portal with real self-service, plus project management with scope enforcement.
Geocoded addresses with deduplication. Sites with a stable identifier per customer.
Lifecycle, dates, budgets, scope of work fields. Scoped sites and work types enforced when work orders are created.
A guided flow with bulk site import.
View projects, track progress, review completed work, manage their own team accounts.
Customers can submit, update, cancel work orders and respond to schedule and pricing proposals from their portal.
Layer customer-specific themes on top of your account brand.
Photos, signatures, and documents—AI-described and AI-verified. An assistant that plans changes before it acts.
Camera capture for photos and signatures on web and mobile. Files stored securely and attached to the work order.
Slot definitions ensure nothing is missed; the readiness check surfaces any gaps.
Each upload is described and scored automatically; configurable per account.
For every device, manuals, repair guides, parts catalogs, and troubleshooting tips are pulled in and stored as a structured profile.
One place to choose your AI model and credentials—reused across the assistant, verification, and device enrichment.
Reads broadly across the platform; writes by drafting a plan, showing you the change, and waiting for your OK. Available web and mobile.
Instant updates for assignments, schedule changes, SLA warnings, status transitions, and more.
Email coverage for assignment, counter-offer, reconfirmation, marketplace publish, SLA alerts, and status transitions.
Enforce required document/photo types at completion based on per-account rules.
Photo verification IS live today. Auto-approving an entire review round when AI passes is being closed next.
Type or speak the request—the platform structures a complete work order for your review.
Surface patterns automatically: cost overruns, performance trends, SLA risks—before they become problems.
A real native mobile app, an open API, configurable security, and workflow automation included for every account.
Each customer’s data is fully separate from the next, with the right access for every role.
Operations, customers, vendors, and technicians each see what they need—and nothing they shouldn’t.
Native maps, dark theme, accessibility tested, offline reading when signal drops.
Site check-in, exception logging, marketplace counter-offers, embedded AI assistant with role-aware suggestions and per-turn location and time context.
Programmatic access to everything you can do in the platform. Documented and ready to integrate.
Every account gets a workflow engine pre-installed with default automations and the freedom to build any others you need.
Photo verification, thumbnail generation, email delivery, SLA scans, dispatch agent pipeline—all run reliably out of band.
Operations visibility into background jobs, with retry and cleanup tools for platform admins.
Summary, time-series, status mix, SLA performance, FSM metrics, review scores. Week, month, and quarter date presets.
Hardened against the standard web vulnerabilities. Body-size, upload-size, and signup rate limits configurable from a Security Settings UI.
Self-host with the deployment tooling we use ourselves.
Real outbound notifications fire on every work-order event, routed today through the included automation engine to reach anything else you use.
Send events directly to your own systems without going through the included automation layer.
UI translation and regional configurations for cross-border operations.
Service organizations spin up an account without our team in the loop.
Sound familiar? These are the issues FlowNexus solves
Customer calls with urgent problem. You spend 5 minutes clicking through dropdowns.
Work orders in Excel. Dispatch via text. Updates in email. Nothing connects.
Realize you missed a 4-hour SLA when the angry customer calls.
Did the vendor fix it? Nobody knows.
You charged us but we have no proof you were there.
Added 50 new service locations. Spreadsheet workflows break.
Join the Founding Customer Program. We'll set up FlowNexus around your operation, train your team, and run it with you.